Kirana stores comprise 94% of India’s retail sector. Their presence in every corner of the country helps them serve the daily needs of every Indian. With this reach however, has come inefficiency and miscommunication between the supply chain entities, resulting in numerous issues – most affected being the business of the Kirana store.
Ganges is a retail network that optimises the supply chain by bringing about transparency and timely delivery of information to each of the entities. Ganges creates a healthy ecosystem driven by consumer demand resulting in smart and efficient production, that serves the daily needs of every Indian.
I carried out qualitative and ethnographic research across retailers, distributors and manufacturers, and worked with SAP engineering and marketing teams to design the interfaces for FMCG manufacturers, distributors and banks. I also designed the POS system and its android interface. I was also involved in designing the system, taking into consideration the different stakeholders including the network providers and hardware vendors.